Certificate course in Salon/Spa Management
Before Launch of the Salon :
Business Plan :
- Target market
- Business Target
- CapEx Allocation
- OpEx Allocation
- ROI
- Sq. Ft Area Requirement plan
Survey (Close to the Property) :
- Performing the Survey and Analyzing reports
Registrations :
- Rent Agreements
- Partnership Deed
- Shop Act
- IP/Name
- Trade Mark Reg
- Service Tax
- VAT
- Professional Tax
- TAN Number
Project Plan :
- WBS
- ADVT Plan
- Product Planning
- Treatment Menu Plan
- Procurement Plan (Tools, Equipment etc)
Execution :
- Interior Contract, Vastu Compliance, Monitoring Cost
- Time and Scope of the project. Monitor Payment Schedule & Delivery with Interior Decorator and Other Vendors as per Plan.
Recruitment :
- Staff Planning
- Recruitment advt
- Interview
- Contract
- Recruitment
Training :
- Staff training (technical, operational, Software)
Procurement :
- Tools, Products, Equipments, Decorative, Stationary, Electronics (Laptops, printer etcetc),
Advertising :
- Pre-Launch Advertising
Launch :
- Launch Plan, Invitations, Launch Events
After Launch of the Salon :
Operational Processes :
- Customer Lifecycle (customer walk-in to walk-out)
- Client profiling & feedbacks
- Billing Process
- Client Follow ups
- Procurement, Inventory & Stock Check
- Staff Roll Over
- Accounting & Payroll Process
- Spa Management & Responsibility Matrix
- Software & Reporting
- Menu Planning & Periodic Updates
- Facility Management Processes
- Existing Product Used & their effectiveness
Marketing & Promotions :
- Marketing & Sales Processes & Channels
- Bundling Offers & Promotions & tracking success / effectiveness
- New Staff Requirement
- Exit Processes
- Training Plans
- Technical Capabilities of Therapists