
CIDESCO Beauty & Spa Management Diploma (4 Months)
Course description:
The Beauty & Spa Management diploma is available to any person wishing to obtain a higher understanding of the management in the Beauty and Spa Industry. The course is designed to give candidates a more comprehensive understanding of how to manage all aspects within a beauty salon and/or spa environment.
At ISAS, we aim to give candidates, the required information to be able to efficiently and effectively operate in a business where fundamental basic managerial skills and techniques are required.
Course Content:
INTRODUCTION
INTERNATIONAL AND NATIONAL SPA TRENDS AND TECHNOLOGY
Beauty and Spa Terminology
Origin of Beauty Salon and Spa (History)
The Four Cornerstones
Latest Technologies
Beauty, Spa and Wellness Industry
Latest Research
Beauty Salon and Spa Trends
OPERATIONAL MANAGEMENT
Time Management
Analysing and Optimising Daily Bookings
Treatment Menu and Recipes
Beauty Salon and Spa Environmental Awareness
Water Management
Beauty Salon and Spa Daily Routine
Hygiene
The Importance of Front Office/Reception
Mystery Guest Reports
Types of Client Feedback
Occupational Health and Safety
CIDESCO Beauty & Spa Management
HUMAN RESOURCES
Terminology and Job Descriptions
Laws, Rules and Regulations
Recruitment – Screening and Selection
Methods of Interviewing
Employment Process and Induction
Exit Interviews
Performance Appraisals
FINANCE
Daily Financial Responsibilities
Petty Cash
Target Management and Incentive
BUSINESS PLAN
Planning and Starting the Business Plan
The Key to Business Success
The Business Plan
LEADERSHIP
Dealing with Staff
Team and Leadership Values
Team Building
Delegation
Priority Management
Setting Goals
Listening Skills
Dealing with Complaints
Conducting Meetings
Understanding Expectations
Duty Roster Management
CONTINUED PROFESSIONAL DEVELOPMENT
Internal and External Training
Training Plan
STOCK CONTROL
Value of Strict Control Measures
Distributor/Product House Support and Advice
Stock Counting
Stock Take Timing
Managing your Stock Room
Stock Control in the Treatment Room
Retail Stock
Professional Stock
Controlling Theft and Cross-Checking
MARKETING AND CUSTOMER RELATIONS
Establishing Customer Relationships/Service
Advertising Mediums/Social Media
Market Research and Analysis
Business Success versus Failure
Market Trends
Branding
Retail and Sales Techniques