INTRODUCTION

INTERNATIONAL AND NATIONAL SPA TRENDS AND TECHNOLOGY

Beauty and Spa Terminology

Origin of Beauty Salon and Spa (History)

Hydrotherapy

The Four Cornerstones

Latest Technologies

Beauty, Spa and Wellness Industry

Latest Research

Beauty Salon and Spa Trends

OPERATIONAL MANAGEMENT

Time Management

Analysing and Optimising Daily Bookings

Treatment Menu and Recipes

Beauty Salon and Spa Environmental Awareness

Water Management

Beauty Salon and Spa Daily Routine

Hygiene

The Importance of Front Office/Reception

Mystery Guest Reports

Types of Client Feedback

Occupational Health and Safety

CIDESCO Beauty & Spa Management

HUMAN RESOURCES

Terminology and Job Descriptions

Laws, Rules and Regulations

Recruitment – Screening and Selection

Methods of Interviewing

Employment Process and Induction

Exit Interviews

Performance Appraisals

FINANCE

Daily Financial Responsibilities

Petty Cash

Target Management and Incentive

BUSINESS PLAN

Planning and Starting the Business Plan

The Key to Business Success

The Business Plan

LEADERSHIP

Dealing with Staff

Team and Leadership Values

Team Building

Delegation

Priority Management

Setting Goals

Listening Skills

Dealing with Complaints

Conducting Meetings

Understanding Expectations

Duty Roster Management

CONTINUED PROFESSIONAL DEVELOPMENT

Internal and External Training

Training Plan

STOCK CONTROL

Value of Strict Control Measures

Distributor/Product House Support

and Advice

Stock Counting

Stock Take Timing

Managing your Stock Room

Stock Control in the Treatment Room

Retail Stock

Professional Stock

Controlling Theft and Cross-Checking

MARKETING & CUSTOMER RELATIONS

Establishing Customer Relationships/Service

Advertising Mediums/Social Media

Market Research and Analysis

Business Success versus Failure

Market Trends

Branding

Retail and Sales Techniques